Why are norms and expectations important in the context of quality assurance?

Norms and expectations play a crucial role in quality assurance as they establish a standardized framework for evaluating outcomes. These benchmarks guide organizations in measuring their performance against accepted criteria or standards. By having clear norms, it becomes possible to assess whether the activities or services provided meet established quality metrics. This evaluation process ensures that there is consistency in how quality is perceived and maintained across different programs or initiatives.

Establishing a foundation based on norms and expectations allows for a more objective analysis of success or areas needing improvement. When criteria are predefined, teams can work towards a common goal, and stakeholders can understand what constitutes quality work in a given context, facilitating accountability and continuous improvement.