What term refers to the attitudes, customs, and expectations that guide interactions within an organization?

The correct answer is corporate culture. This term encompasses the shared values, beliefs, and practices that shape how members of an organization interact with one another and with stakeholders outside the organization. Corporate culture influences various aspects of the organization, including employee behavior, decision-making processes, and overall workplace environment. It serves as a framework within which employees operate, guiding their conduct and shaping their experiences in the workplace.

In contrast, corporate climate typically refers to the prevailing atmosphere within an organization at a given time, often influenced by the current mood of employees and management. Although it interrelates with culture, climate is more about the short-term feelings and perceptions rather than the deeper, long-lasting values that characterize corporate culture.

The terms strategic plan and operational plan refer to different aspects of organizational management. A strategic plan outlines the long-term goals and direction of an organization, whereas an operational plan provides a detailed plan for specific tasks and processes necessary to implement the strategic objectives. Neither of these terms specifically conveys the social components of organizational interactions that corporate culture captures.