What is the process of evaluating a service to ensure it meets its goals called?

The process of evaluating a service to ensure it meets its goals is referred to as Quality Assurance (QA). This involves systematic monitoring and evaluation of various aspects of a service to ensure standards are being met and to identify areas for improvement. Quality Assurance focuses on the prevention of defects in service delivery and emphasizes the importance of meeting established quality standards throughout the entire service life cycle.

In a healthcare or organizational context, Quality Assurance includes various methodologies and practices to assess whether services are effective, efficient, and satisfactory from the perspective of clients and stakeholders. By adhering to QA protocols, organizations can provide high-quality services that align with their objectives, ultimately enhancing the satisfaction of participants in activities and services offered.

Other options like service evaluation, outcome assessment, and performance review, while related to the assessment of services, do not encompass the comprehensive and systematic nature of Quality Assurance. Service evaluation may focus on specific aspects rather than an overall quality framework, outcome assessment may concentrate on the results and impacts of the service, and performance review often pertains to individual or team performance rather than the broad quality processes within the service itself. Quality Assurance integrates these elements into a cohesive approach to ensure ongoing improvement and adherence to set goals.